LearnOps Community and Academy Manager

Job Title: LearnOps Community and Academy Manager
Reports to: VP, Customer Success
Location: Remote (Canada-based preferred)
Employment Type: Full-Time, Permanent
Existing Vacancy: This is a new open role at Cognota.
Compensation: CAD $65,000–$70,000* annually, depending on experience + benefits

About Us

Cognota is on a mission to power LearnOps for all enterprises — enabling more people to learn and grow through the world's first Learning Operations platform. Our award-winning software is changing how corporate learning teams run their operations worldwide.

Our values shape a collaborative, honest, and engaging work culture. We created them together as a team and live by them every day:

• Break Down the Walls. We collaborate and communicate openly. Everyone can contribute and is encouraged to share their ideas.
• Keep it Win-Win. We are fair and honest. Every interaction is a partnership where everyone wins.
• Be Better Than Yesterday. We learn continuously by facing challenges that make us stronger so we can push boundaries.
• Drive the WOW Factor. We are obsessed with creating great experiences and going the extra mile.
• Enjoy the Journey. We make work fun so everyone enjoys the ride as we build something great.

The Role

Cognota is hiring a LearnOps Community and Academy Manager to join our Customer Success and Education team. This is a high-impact, cross-functional role at the center of Cognota's go-to-market and community strategy. You will:

• Manage the LearnOps Academy — maintaining our micro certifications and comprehensive LearnOps certification, responding to learner inquiries, and launching one new micro credential per month based on trending industry topics.
   
• Build and execute enablement strategies that power scalable learning and content creation across the organization, for customers, and for partners.
   
• Play a key role in growing and engaging the world's first LearnOps Community, working alongside industry experts and Chief Learning Officers from leading global organizations.

This role balances creative direction, strategic thinking, and hands-on execution. You will work closely with Customer Success, Sales, Marketing, Product, and our CEO to define and build our community and enablement ecosystems.

Key Responsibilities

1. LearnOps Academy & Educational Programs

• Maintain and continuously improve the recently relaunched LearnOps Academy, which offers both micro certifications and a comprehensive LearnOps certification.
• Respond to learner inquiries in a timely and professional manner, supporting a positive learner experience throughout the Academy.
• Research trending topics in the L&D industry and launch one new micro credential per month, keeping the Academy current and relevant.
• Maintain Cognota's IACET accreditation and ensure all programs remain compliant, including mapping outcomes, packaging CEU-eligible bundles, and providing transcripts and certificates.
• Oversee and maintain the LearnOps Workshops program, coordinating scheduling, facilitators, and learner experience.
• Administrate the Learning Management System — onboard new cohorts, issue CEUs and certifications, and manage learner records.
• Offer SHRM PDCs and ATD CPTD/APTD credit hours by maintaining accurate program outcome mappings.
• Oversee the development of new educational offerings including webinars and certification programs.

2. Community Growth & Engagement

• Develop and execute the strategy for growing and engaging the LearnOps Community across platforms.
• Establish frameworks and programs to recruit, support, and retain community leaders, moderators, and global meetup groups.
• Create, manage, and support community events including roundtables, webinars, expert Q&As, product office hours, and interviews.
• Build a meaningful communications cadence across social platforms where our community shows up.
• Curate and connect users with extraordinary community-created product education — articles, videos, and educational materials.
• Recruit lighthouse logos for success stories and industry references.
• Measure community growth, engagement, and brand advocacy.

3. Cross-Functional Collaboration

• Collaborate with Marketing, Sales, Customer Success and other business partners to meet program enrollment targets and drive education-qualified leads.
• Report on the success of programs to the leadership team.
• Function as the main point of contact for instructors and facilitators to ensure scheduling and support for synchronous training sessions.

What You'll Bring

Required

• Post-secondary graduate of an education, instructional design, communications, or similar program.
• Excellent verbal and written communication skills — thoughtful, direct, and kind.
• Strong ability to manage stakeholder relationships and work cross-functionally.
• Self-starter who takes initiative, solves problems, and thrives in a fast-paced, high-energy environment.
• Analytical mindset — comfortable using data to inform and refine strategies.
• Detail-oriented with a love for documentation — for yourself, your team, and the community.
• Comfortable working in an outcome-based, collaborative, and transparent environment.
• Familiarity with HubSpot for managing learner communications, enrollment workflows, and reporting.
• Familiarity with one or more Learning Management Systems (LMS) and comfort administrating learner programs, issuing certifications, and managing course content.

Nice to Have

• Experience in instructional design, enablement, or learning and development.
• Familiarity with corporate L&D, learning management systems, and B2B software.
• Hands-on experience with GenAI and content creation tools (e.g., Descript, Synthesia, Colossyan, ChatGPT).
• Experience with micro-credentialing, CEU credit mapping, and professional certification programs.
• Track record building and growing communities, managing advisory boards, or running community events.
• Experience in a startup or scale-up environment — not afraid to be hands-on.
• Experience working remotely.

What We Offer

• Competitive pay complemented by stock options. OTE: $65,000–$70,000*
• Medical, dental, vision, and extended health coverage from day one — no waiting period.
• Unlimited vacation days.
• Monthly "You Days" when the whole company gets the day off to recharge and focus on themselves.
• Paid time off on your birthday to celebrate and enjoy a day just for you.
• Professional development opportunities through access to internal mentors and a large library of learning content.
• A flexible, remote-first way of working.

Diversity & Accessibility

Cognota believes in equality and celebrates diversity. We ensure that every candidate is treated fairly, without discrimination based on age, ancestry, color, race, citizenship, ethnic origin, birthplace, belief, disability, family or marital status, gender identity, gender expression, public assistance status, criminal record, sex, or sexual orientation.

To foster inclusivity, we are committed to making our recruitment process accessible to all. If accommodation is needed during the hiring process, please inform us — Cognota is here to provide or arrange the necessary support for our applicants.

AI Disclosure (Ontario ESA Requirement)

Cognota does not use artificial intelligence to screen, assess, or select applicants for this role.
All hiring decisions involve human review.

Hiring Decision Notification Requirement

In accordance with Ontario ESA Regulation 244/76, all candidates who complete at least one interview will be informed whether a hiring decision has been made within 45 days of their final interview.

How to Apply

If you see an opportunity for yourself with us, apply now to continue the conversation and learn more.

Cognota believes in equality and celebrates diversity. We ensure that every candidate is treated fairly, without discrimination based on age, ancestry, color, race, citizenship, ethnic origin, birthplace, belief, disability, family or marital status, gender identity, gender expression, public assistance status, criminal record, sex, or sexual orientation.

To foster inclusivity, we're committed to making our recruitment process accessible to all. If accommodations are needed during the hiring process, please inform us. Cognota is here to provide or arrange the necessary support for our applicants

Record Retention Notice

Cognota will retain a copy of this job posting and associated application materials for three years after the posting is no longer publicly available, as required by Ontario ESA Regulation 244/76.

*Compensation 

Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on a mix of geographical region, applicable experience, and skillset of the candidate.